Privacy Policy
How we collect, use, and protect your information
Last updated: March 15, 2024
1. Information We Collect
At GameHub Pro, we collect information to provide better services to our members and visitors. We collect information in the following ways:
Personal Information
- Name, email address, and phone number when you register for membership
- Payment information for membership fees and services
- Gaming performance data and statistics during your sessions
- Communication preferences and feedback
Automatically Collected Information
- Usage data from our gaming systems and website
- Device information and IP addresses
- Session duration and frequency of visits
- Performance metrics and gameplay analytics
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our gaming services
- To process membership registrations and payments
- To track and improve your gaming performance
- To communicate with you about services, events, and tournaments
- To ensure facility security and safety
- To comply with legal obligations
- To improve our services and develop new features
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To service providers who assist in our operations (payment processors, analytics providers)
- When required by law or to protect our rights and safety
- In connection with tournament rankings and leaderboards (with your consent)
- To protect against fraud and ensure facility security
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Regular security audits and updates
- Access controls limiting who can view your information
- Secure payment processing through certified providers
- Regular backup and recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of how we process your information
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain gaming performance records (with your consent)
Inactive accounts may be deleted after 3 years of inactivity, with prior notice.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For members aged 13-17, we require parental consent for membership and data collection.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Providing notice through our facility
Changes become effective immediately upon posting.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
GameHub Pro
15 Curtain Street, Carlton North VIC 3054, Australia
Phone: +1 (202) 739-8462
Email: [email protected]